REQUIRED KNOWLEDGEampSKILLS

Knowledge requirements include

company policy and procedures

knowledge or awareness of relevant acts and regulations

legal systems and procedures

industry codes of practice

computer systems

procedure writing

Skills requirements include

computerised spreadsheet and database

data analysis and interpretation

evaluative and general analytical

negotiation and interpersonal

EVIDENCE GUIDE

Assessment of performance requirements in the unit should be undertaken in an industry context The Evidence Guide identifies the critical aspects knowledge and skills to be demonstrated to confirm competency for the unit Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace

Overview of assessment requirements

To achieve competency in this unit a person must be able to demonstrate

knowledge of industry and legislative requirements for processing payment documentation

knowledge of organisational policies and procedures for processing payment documentation

ability to enter data in organisational systems

ability to create payment facilities

ability to verify payments against documentation

ability make payments

ability to file necessary documentation

Critical aspects of evidence

Evidence required for demonstration of consistent performance

Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment

Deliveryrelationship to other units

This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge

Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit or a cluster of units of competency

Assessment requirements

Method of assessment

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on underpinning knowledge and skills and other methods as required

Context of assessment

Assessment of performance requirements in this unit should be undertaken within the financial services industry context and should cover aspects of personalfinancial responsibility and accountability

Aspects of competency including the attainment of relevant knowledge and skills may be assessed in a relevant workplace a closely simulated work environment or other appropriate means that clearly meet industry competency requirements

Resources required for assessment

Unless otherwise specified there are no significant resource implications for assessment of this unit apart from access to a relevant workplace or closely simulated office environment and the use of a range of office equipment technology and consumables These may include standard commercial computer hardware software telephones facsimiles and other relevant office equipment

Company policy and procedures may include:

Related systems may include:

Systems controls:

Payment documentation/facilities may include:

Industry and legislative requirements may cover: